check in
Please arrive 10-15 minutes prior to your scheduled appointment. This will allow time for you to check in, update any personal information - and if you are a first-time client, to fill out your customer profile. Arriving late for your appointment may require us to shorten the length of your service, or reschedule your appointment. We understand that being late is sometimes unavoidable, but please call us to let us know. We will do our best to accommodate you.

scheduling
To ensure that your desired appointment date and time will be available, we recommend that you schedule your next service prior to leaving the salon & spa. Also, we suggest requesting Standing Appointments with your favorite stylist or technician to guarantee your preferred day and time.

cancellation policy
Because your services are reserved only for you, we must ask that you notify us in advance if you need to cancel or reschedule your appointment. We require full payment in advance for selected salon and spa services, with a credit card or an All About You Gift Card. If you cancel or reschedule your appointment with a full 48-hour notice, your full payment will be refunded to you in a Gift Card. If you cancel or reschedule with a full 24-hour notice, 50% of your advance payment will be refunded to you in a Gift Card. If you cancel or reschedule your appointment with less than a 24-hour notice, or if you no-show, none of your advance payment will be refunded to you.

payment
We accept cash, checks, Visa, MasterCard, Discover, debit cards and All About You gift cards.

gift cards
Gift cards are a perfect year-round solution for any special occasion, for a thank you, or just because. You may purchase your gift cards at the salon or by phone in any dollar amount. Gift cards are non-refundable, but they never expire. You may also purchase Gift Certificates on-line in selected denominations. Click here to visit our Gift Card page.

children & cell phones
To preserve our relaxing spa environment, our facility is reserved for adults. Children under the age of 18 are not permitted in the spa unless they are having services done. Also, please leave your cell phones and pagers turned off or at home.

about your spa visit
• Please leave your jewelry at home. We are not responsible for lost jewelry or other personal property.
• Create a custom spa experience! Choose any of our salon or spa services, or ask us to design a package just for you.
• If you have any medical conditions that we need to consider, please advise your stylist, technician or therapist.
• If scheduling more than one spa service, reservations must be made using a major credit card.